The terms, in plain words

The service is provided by Zuva Digital Ltd, a company registered in England and Wales, company number 17331992, registered office 49 Roman Road, Abbeymead, Gloucester, GL4 5HR, England. "We" and "us" on this page mean Zuva Digital Ltd; "you" means the business, or the person, using the service.

For anything about these terms, your account or a payment, write to support@zuvadigital.com. A person reads it.

Zuva Digital provides software that helps a business organise its own material and work with it using AI: planning, documents, calls, client records, and files kept elsewhere and connected to it. Where an office is built for you, it is yours to use for as long as your arrangement with us runs.

• Zuva Smart Office, $50 a month for everyone in your business. $30 of that is fuel: what the office spends on AI work, running it and building on it.
• Zuva Smart Office & Forge, $200 a month, with Forge planning the bigger changes with you. $70 of that is fuel.
• Zuva Smart Office & Forge Plus, the same office and Forge with an experienced Dev Lead who reviews and steers the work. It starts with a Brief with a Dev Lead; the build is priced phase by phase in the plan, and the monthly stays $200.

Fuel. Your plan's fuel is filled up again each month. Fuel you did not use in a month does not carry over. If you need more, you buy a top-up in advance. A top-up is yours: it never expires, and it is used only once the month's included fuel has run out. If you switch on automatic top-ups, your card is charged the top-up amount you chose when your fuel runs low, no more than once a day. When both are empty, AI work pauses until you top up or the next month begins; your office and your records stay where they are.

A Brief is a planning conversation, with Forge or with Forge and a Dev Lead, that ends with a plan you own. It is priced by how many of your people take part:

• Brief with Forge, 1 to 5 people: $150
• Brief with Forge, 6 to 20 people: $350
• Brief with Forge and a Dev Lead, 1 to 5 people: $500
• Brief with Forge and a Dev Lead, 6 to 20 people: $750

A Brief is paid on the site before it starts. Adding people past your band, or adding a Dev Lead part way through, costs the difference between the two prices. For more than 20 people, talk to us first.

Prices. All prices are in US dollars and are the whole price: we are not registered for VAT, so none is added. The price shown at checkout is the one that applies. Current prices are also on the Zuva Digital site.

A Brief. If you change your mind before the first conversation starts, you get a full refund. Once it has started there is no refund, because the whole fee is credited against your build instead: it comes off a build that starts within 60 days of your plan being delivered. The credit is not paid out as cash, and if no build starts in those 60 days it lapses.

Monthly plans. Cancel any time by writing to support@zuvadigital.com. Your plan runs to the end of the month you have already paid for, and then stops. There are no refunds for part of a month.

Top-ups. Top-ups are not refundable, and they do not expire.

Builds. Each phase of a build is invoiced before it starts, at the price in your plan. You can stop between phases. A phase is not refunded once it has started.

If you are buying as a consumer rather than for a business, you also have the rights the law gives you, and nothing on this page takes them away. If something we sold you was not provided as described, tell us and we will put it right or refund it.

Everything you put into the product, and everything it produces from your material, belongs to you. We claim no ownership of it. We hold it in order to run the service, and for nothing else. See the privacy page for what that means in practice.

You can export or delete your material, and you can ask us to delete it on your behalf.

Three things, and they are the ordinary ones:

• Do not put material into the product that you have no right to use.
• Do not use it to do something unlawful, or to harm somebody.
• Do not try to break it, overload it, or get at another office's material. Each office is separated deliberately, and probing that separation is not research, it is trespass.

Parts of this product answer using AI. It is good, and it is not infallible. It can be wrong, and it can be confidently wrong. Where an answer matters (money, a commitment to a client, a legal or medical question), check it against the source, which the product is built to show you. Do not treat it as professional advice.

We work to keep the service running and to fix things quickly when they break, but we do not promise it will never be unavailable. Where an outage is ours to fix, we fix it and tell you what happened.

You can stop whenever you like, as set out under "Refunds and cancelling", and ask us to delete your material when you do.

We may end an arrangement if these terms are broken in a way that puts other people's material or the service itself at risk. If we do, we say why, and you can take your material with you.

We send notices about your account, your payments or these terms by email to the address on your account. You send them to us at support@zuvadigital.com. An email notice counts from the day it is sent.

We are responsible for our own failures, and we do not exclude liability for anything the law does not allow to be excluded. We are not responsible for losses arising from your use of the service in ways these terms ask you not to, or from decisions taken on an AI answer that was not checked where checking obviously mattered.

These terms are governed by the law of England and Wales, and its courts can settle any dispute about them. If you are a consumer living elsewhere, you keep the protection your own country's law gives you.

If these terms change materially, we tell you before the change applies rather than quietly updating the date. For anything here, write to support@zuvadigital.com.